WOC Consulting, LLC (WOC) is a professional nursing and organizational development firm board certified in wound, ostomy, continence, and foot/nail care. Our firm can provide clinical wound, ostomy and continence services and assist with development of programs, clinics, protocols, outcome data and regulatory compliance. Educational seminars, workshops, or orientation/competency packages are also within the venue of service packages.
In the proposed service area, complications related to diabetes, circulatory disorders, obesity, cancer, and aging plague the healthcare systems as outcome-based results dictate reimbursement. WOC addresses some of the most costly skin and wound complications related to moisture, pressure, friction, and shearing. The acute care surgical and the rehabilitative ostomy patients provide a venue of best practice guidelines to assure optimal patient outcomes as well.
In the current competitive managed care and accountable care market, health care organizations need to provide quality services in a cost-effective and efficient manner. The obvious benefit of utilizing WOC is an improvement in the quality of life for patients. WOC ensures this through individualized patient education continuity of care across all settings, family involvement, decreased complications, and a more rapid return to normal activities. WOC will benefit the contracting customer through cost savings by managing resources, ensuring patient treatment in the most effective setting, and decreasing complications that may result in re-admissions. In addition, WOC will assist with regulatory compliance through staff education, protocol development, outcome data collection and quality measurement. The benefits will give the customer a competitive advantage and put them in a solid position to work within the healthcare market.
WOC will serve a variety of customers and consumers, each with different characteristics and needs. Service delivery will remain flexible in order to target the needs of each customer group. A specific plan has been developed for each customer segment that includes customer characteristics, the “message” that needs to be conveyed to each customer, and strategies for improving customer relations.